FAQ & INFO

Hello!

Welcome to my new site. I've been online for more than 18 years, and each time I move to a new host or go through a major redesign, I like to drop in some information to explain the move and any new or updated features.

 

Payment: (still the same!)

I still use PayPal to securely handle your payment. I never see your credit card information and PayPal has been a trusted (and reliable) service for years & years. You can pay with your Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance. Guest checkout is also available (no account required).

Once you've made payment through PayPal, I'm notified and your order goes into work!

Card logos

 

Shipping (some changes):

At the old site, I used a 'by the number' shipping method. So many items bought equaled the shipping cost. That's the only way that site host would allow me to set up shipping and honestly, some of the time, you overpaid. This new site uses 'per item' shipping as most online business does. So, if you're ordering a jar candle you will pay more than if you order a perfume, for example. That makes sense. A jar candle weighs a whole lot more.

I still ship USPS but will sometimes use UPS for larger packages. A tracking number will be sent to the email you used with your order after your order is packed for shipment.

 

Prices (definitely lower!):

At the old site, due to how shipping was calculated, I had to 'tag on' a bit of cost to each product (particularly heavier ones) to cover additional freight cost. With this site, I don't have to do that. Since each product ships on an individualized cost, that padding is no longer needed.

In addition, if you shop with me on Etsy or Amazon, you'll also find my per unit prices lower than there. Why? Well both of those sites do take a percentage from every sale (and even from shipping). Not paying that means I don't have to recoup those fees from you. Here, on my own site, you'll pay the same (plus shipping of course) if you saw me at a local event.

 

Newsletter:

My newsletter has been on hiatus a lot longer than I'd ever intended. Life just gets busy and I concentrate on getting orders out more than figuring something interesting to write...but getting it back is a goal. If you'd like to sign up, please email me at info@coquettebath.com and put 'newsletter signup' (or something similar) in your subject line and I'll add you to the list. Newsletters will point out new items, new ideas, new scents and will also often have a special deal available only to you. The intention is to send out a newsletter every 4-8 weeks, depending, and you can expect a few more during the Christmas holiday season. I won't automatically add anyone to a newsletter list, and of course you can opt out at any time.

 

Events & In person:

At this time (September 2020) due to Covid19, it appears that most of my usual events in the DFW area have been cancelled. Because of that, and other uncertainties, I don't plan on doing any events this fall season. For those in the Fort Worth TX area...I'm especially sorry. As for the past 10+ years I've seen the same familiar faces over & over. And you will be missed. I've enjoyed our conversations and it is always amazing to see you back time & again. I AM trying to find a 1 day only local venue for the holiday season so you can stock up on special gifts. For that, I'll likely put a blurb on the home page of this site. If something changes, I will defintely make sure you know all about it. (PSST, another reason to sign up for the newsletter!).

 

Social Media:

It may sound weird, but I'm not a fan of social media. My Facebook page has been unattended for more than a year due to privacy concerns and while I do post and pin on Pinterest, that has always been more for me than about products. Even my 20 something kids aren't fans, so it may be a family thing!  Another goal is to start using my Instagram account, but right now, that's definitely on a backburner. If you ever have a question, though, please email!