How is shipping calculated?
By the number of items. 1-6 total products, you'll pay just $6.95. And that's regardless of 'what' you've bought. Jar candles or lip balms. This pricing is for retail sales only. Wholesale customers' freight is capped at 10% of their total order.
Do you ship internationally?
Due to the cart we use, international shipping is not possible on this site. However, if you'd like some items (and who can blame you!) please visit our Etsy shop www.etsy.com/shop/CoquetteBath. Drop me a note, there, and I'll set up a special listing for your choice of items that will include applicable international shipping. Be advised that I will not mark 'gift' or indicate a lower value on the customs form. VAT is not included in product costs, either. Heavy items are expensive to ship outside of the US, but as long as you're okay with the rate, we'll ship!
Why sell Glycerin soap?
Actually, soap has a legal definition, and to be called soap, it must contain glycerin. That's why you see 'bath bar' and 'beauty bar' on labels at the local megamart. That stuff, produced from a chemical froth isn't soap! It is a detergent and robs skin of natural beneficial oils. Your skin needs natural oils to keep it supple (think rough leather...you don't want that!) All soap, regardless if it is 'clear' (or translucent) or not, no manner how it is made, IS glycerin soap (if it is legally soap). So now you know.
How fast do you ship?
The goal is within 3 days of order receipt. Keep in mind that during the holidays, while we strive for fast shipping, the Post Office is handling a huge volume of mail. So please order early. And, any order made to us after the 15th of December may not arrive to you until after Christmas Day.
Do you track orders?
All USPS shipments now include free tracking. Our process is to send you an email after your order is posted, giving you that tracking number.
My order did not arrive, or something was forgotten/broken, what happens now?
Step #1: let us know. Usually, we'll ask a few questions (including photos) and handle your issue quickly. If something was forgotten, it goes out in our next mailing. For damaged items, in some rare cases, you will be required to return the damaged item to us before replacement can happen. Return shipping is your responsibility. Mixups and damage are extremely rare but if it does happen, your satisfaction is important to us.
Do you offer free samples?
No. Samples, like any product, have to be produced. I do, from time to time, have a bit of something 'extra' but those items (when available) are sent out with orders as a special thank you to my customers.
I have a blog, Instagram or Youtube channel and would love to get some items to review!
I love being featured on great blogs, but over the years, I've noticed that the very best reviews are from folks who buy and then post their rave. If you'd like to try something, drop me a note. I do have a special blogger deal to offer you. But I don't offer free items for review. I appreciate, though, when folks post raves on my Facebook page or theirs...!
Do you do custom orders?
Absolutely! But as each situation is unique, best to get in touch with us and let us know what you're interested in having done. Common things: lip balms or small soaps for wedding favors. All products are shipped labeled, and custom labels will be a cost for any special order. But we can talk more about it when we know what you need to have made. Write to me at: firstname.lastname@example.org.
Do we wholesale our amazing products? Yes, we do!
Main requirements: $250 opening order/$100 reorders
Must have a B&M (brick & mortar) shop. Retailers must agree not to sell our products online without express written permission.
Wholesale available ONLY in the United States. Pricing is sent separately to qualified retailers. All sales are subject to appropriate minimums and shipping is additional.
All orders must be prepaid prior to shipping.
For more information, contact us at: email@example.com.
Provide Address, years in business, owner name, photos of your store (inside & out much appreciated!), tax ID number, email and anything else you think we might like to know.