Thanks for your visit! Note that shipping fees ARE estimated. If actual shipping is less than charged, you will receive a refund after your order is packaged up. More info on the checkout page!

FAQ & INFO

Hello!

Welcome to my online store!

Payment:

PayPal securely handles your payment. Even if you don't have a PayPal account, you can just enter your information into their secure server. I never see your credit card information and PayPal has been a trusted (and reliable) service for many years. You can pay with your Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance. Guest checkout is also available (no account required).

 

Shipping & Returns:

Shipping costs have been steadily rising over the past few years. Shipping fees also cover costs like packaging, bubble wrap, packaging peanuts & more. As well as trips to the PO or UPS drop off points.

I ship with both USPS (United States Postal Service) and UPS (that brown van...) and choose the service that offers you the best deal. A few notes of interest:

  • Since I ship to all 50 states, all US Territories and support our military at home & deployed, shipping costs are estimated.
  • If you are charged less than what the actual cost is, no worries. I pay the difference.
  • If you are charged more (minimum $3 more than the actual cost), I will provide a refund back to your method of payment after your order is packaged up. That $3 fee covers the cost of the packaging materials, labels & more as well as transporting your order securely to the shipping point.
  • Because of this estimating, the cart (at checkout) may seem higher than expected. Again, the cost to ship is estimated. I do have various tiers depending on whether (for example) you are ordering a jar candle or a lip balm.
  • I ship from Fort Worth, Texas.
  • My normal ship days are Monday, Wednesday & Friday, but I can/do make trips on other days depending on order volume.
  • My average processing time (from order receipt to shipping) is 5 days. During the holiday season (mid November until mid December) that time may stretch out due to increased order quantity.
  • More questions? Please let me know.

Refunds: Because my products are personal care/use, I do not accept returns. Of course, should your order arrive in unsatisfactory condition, please let me know. In more than 20 years selling online, I've had very few cases of shipping damage, but in case that happens to you, please follow the steps below:

  • If your order arrives damaged, please notify me within 7 days after delivery.  Email is: info@coquettebath.com. Please put your name & order number in the subject line along with a short description of the issue.
  • Retain all packaging materials until we resolve your situation.
  • If items are broken, please take very good (clear) photos.
  • If required by the carrier (UPS or USPS) you may be asked to take the packaging materials/items to their location.
  • Depending on the situation, I will either refund you back for the product or ship additional.
  • I will not ask you to ship broken items back to me.
  • Please do not return items to me without authorization. Any unauthorized product received back will be refunded or replaced at my discretion. Returned items are never resold.

Final notes:

  • If you are new to my products, please buy a small size to test scents & formulas. Even for classic scents like Lavender or Patchouli, my blend may be different than what you've bought in the past. I do custom blend a great many of my fragrances.
  • Everyone smells scents slightly differently. So, while I describe blends, you won't know if you love this more than that until you smell it. Due to this natural variety, I can't accept returns for not loving a fragrance. Again, nothing returned can be resold. If you don't love something, please consider gifting it someone else who may.
  • I provide an ingredient list in every product listing designed to go on skin. Prior to purchase please review it to ensure that there are no ingredients that are known allergens for you or the intended user. You are responsible to take this step. I'm responsible for ensuring that the information provided is complete. Of course, I'm happy to answer questions about any product.
  • All of my home fragrance products (candles & wax melts) use a paraffin blend wax. Wicks are lead free. My fragrances are a combination of both natural and created blends. As mentioned, I do blend a lot of my scents to give you something you just can't find anywhere else.

 

Social Media:

It may sound weird, but I'm not a fan of social media. My Facebook page has been unattended for years due to privacy concerns and while I do post and pin on Pinterest, that has always been more for me than about products. Even my kids aren't fans, so it may be a family thing!  Another goal is to start using my Instagram account, but right now, that's definitely on a backburner. If you ever have a question, though, please let me know.

If you do want to find me on X (formerly Twitter), it is @coquettebath.  Most of the time I post about supporting handmade and small business, and the weather. Yep, I do post about new products, but honestly, most folks' feed looks more like an infomercial than anything. I hope you find my comments engaging!

Of course, my small business needs and appreciates your raves. I've always found that the very best publicity is from happy customers posting their love online. People are smart, and it is pretty clear when some company is tooting their horn. If you feel the urge to tell your friends & family about my products...thank you. My business has grown a lot over the past 5 years (especially) due to the happy raves of satisfied customers. I've been doing what I do since 2001...and every year, I love it more. I have the best customers and you are definitely appreciated. Thank you.

 

Discounts & More:

Everyone wants a deal, right? I sure do. But as a small business, I also know that nothing ever is free. A company offering a lot of discounts just means that they have put their 'regular' prices where they get enough profit to offer you a deal. I don't do that. I strive to keep prices reasonable (and some, in fact, haven't had a price increase for 5 years or more...despite the fact that all of my ingredients are going up. I'm making less, but I just can't overcharge folks...)

For this reason, I don't offer, and don't have, discount codes available. I have been getting a number of requests for that, lately, but given the well reported issues with spam emails & such, I'm not going to respond to any. If you've sent me such an email, it isn't personal. I'm here to provide the best product I can, at a price that is reasonable for both of us. I appreciate your business AND your understanding.

 

Events & more:

Prior to the pandemic, I did local shows in the fall season. Lots of them. And I loved meeting people and getting feedback in real time. There is nothing more satisfying than seeing someone smell something and just grin with happiness. And, if they didn't like it, well that opposite face gave me a lot of good feedback, too! (Usually though, people did love!).

I do need to get back into that swing, but with family weddings and other events the past few years, I have not been able to plan my world as I used too. As soon as my 'show life' returns, I'll bring back my 'Where I'm At' page so that you can find me locally.

Another storefront? Well, I have been musing about it. But, while the idea of having a storefront is extremely lovely...the cost of running one has gotten crazy high. So high that it really does not seem possible that a single person can run a shop (and keep reasonable hours for both of us.). But again, if I decide to do it, you'll know about it!