Hello!

Welcome to my online store!

Payment:

PayPal securely handles your payment. Even if you don't have a PayPal account, you can just enter your information into their secure server. I never see your credit card information and PayPal has been a trusted (and reliable) service for many years. You can pay with your Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance. Guest checkout is also available (no account required).

Shipping & Returns:

Shipping costs have been steadily rising over the past few years. Shipping fees also cover costs like packaging, bubble wrap, packaging peanuts & more. As well as trips to the PO or UPS drop off points.

I ship with both USPS (United States Postal Service) and UPS (that brown van...) and choose the service that offers you the best deal. A few notes of interest:

Since I ship to all 50 states, all US Territories and support our military at home & deployed, shipping costs are estimated.
If you are charged less than what the actual cost is, no worries. I pay the difference.
If the fee you pay is more than the actual cost (postage plus applicable packaging (packaging is generally $2-5 per order, depending on size), you'll get a overpayment refund back. You don't need to ask. I'll automatically handle that for you.
No one likes paying shipping costs (I know I don't) but know that I do not use shipping as a profit center.
Because of this estimating, the cart (at checkout) may seem higher than expected. Again, the cost to ship is estimated. I do have various tiers depending on whether (for example) you are ordering a jar candle or a lip balm. Since each order is handled individually (no AI here...just me), I won't know exactly what the costs are until I do package your order up.
I ship from Fort Worth, Texas.
My normal ship days are Monday, Wednesday & Friday, but I can/do make trips on other days depending on order volume.
My average processing time (from order receipt to shipping) is 5 days. During the holiday season (mid November until mid December) processing may hit 7 days, but I strive to ship as fast as possible.
I ship daily from Thanksgiving until December 15th, even if the 'PO run' is for a single package to get your orders to you as soon as possible.
All orders, once postage is purchased, will have tracking numbers and I'll send you an email with that info.
More questions? Please let me know.

Refunds: Because my products are personal care/use, I do not accept returns or offer exchanges. Of course, should your order arrive in unsatisfactory condition, please let me know. In more than 20 years selling online, I've had very few cases of shipping damage, but in case that happens to you, please follow the steps below:

If your order arrives damaged, please notify me within 7 days after delivery. Email is: info@coquettebath.com. Please put your name & order number in the subject line along with a short description of the issue.
Retain all packaging materials until we resolve your situation.
If items are broken, please take very good (clear) photos.
If required by the carrier (UPS or USPS) you may be asked to take the packaging materials/items to their location.
Depending on the situation, I will either refund you back for the product or ship an entire new order. If a new order is needed, normal processing time will apply as this will likely be an entirely new batch.
I will not EVER ask you to ship broken items back to me.
Please do not return items to me without authorization. Any unauthorized product received back will be refunded or replaced at my discretion. Returned items are never resold.

Final notes:

If you are new to my products, please buy a small size to test scents & formulas. Even for classic scents like Lavender or Patchouli, my blend may be different than what you've bought in the past. I do custom blend a great many of my fragrances.
Everyone smells scents slightly differently. So, while I describe blends, you won't know if you love this more than that until you smell it. Due to this natural variety, I can't accept returns for not loving a fragrance. Again, nothing returned can be resold. If you don't love something, please consider gifting it someone else who may.
I provide an ingredient list in every skin or body product listing. Every ingredient I use is GRAS (generally recognized as safe) by the FDA, so I'm very confident in my products & recipes. But each of us are unique individuals with unique needs. Prior to purchase please review all information to ensure that there are no ingredients that are known allergens for you or the intended user. You are responsible to take this step. I'm responsible for ensuring that the information provided is complete. Of course, I'm happy to answer questions about any product prior to your purchase.
All of my home fragrance products (candles & wax melts) use a paraffin blend wax. Wicks are lead free. My fragrances are a combination of both natural and created fragrances. As mentioned, I do blend a lot of my scents to give you something you just can't find anywhere else.

Social Media:

It may sound weird, but I'm not a fan of social media. My Facebook page has been unattended for years due to privacy concerns. I do love Pinterest! But right now, while I do post some products, most of my time there is personal. Maybe that will change soon...! If you ever have a question, though, please let me know.

If you do want to find me on X (formerly Twitter), it is @coquettebath. Most of the time I post about supporting handmade and small business, and the weather. Yep, I do post about new products, but honestly, most folks' feed looks more like an infomercial than anything. I hope you find my comments engaging! And hopefully, find a chuckle from time to time...

Of course, my small business needs and appreciates your raves. I've always found that the very best publicity is from happy customers posting their love online. People are smart, and it is pretty clear when some company is tooting their horn. If you feel the urge to tell your friends & family about my products...thank you. My business has grown a lot over the past 5 years (especially) due to the happy raves of satisfied customers. I've been doing what I do since 2001...and every year, I love it more. I have the best customers and you are definitely appreciated. Thank you.

Discounts & More:

Everyone wants a deal, right? I sure do. But as a small business, I also know that nothing ever is free. A company offering a lot of discounts just means that they have put their 'regular' prices where they get enough profit to offer you a deal. I don't do that. I strive to keep prices reasonable (and some, in fact, haven't had a price increase for 5 years or more...despite the fact that all of my ingredients are going up. I'm making less, but I just can't overcharge folks...)

For this reason, I don't offer, and don't have, discount codes available. I have been getting a number of requests for that, lately, but given the well reported issues with spam emails & such, I'm not going to respond to any. If you've sent me such an email, it isn't personal. I'm here to provide the best product I can, at a price that is reasonable for both of us. I appreciate your business AND your understanding.

If you see any code posted elsewhere that says I'm offering a deal, that's bogus. Again, there are a lot of scam websites 'out there'. If I ever do anything promotional, though, I will put it on my X feed...so yet another reason to give me a follow!

Newsletter: I used to write a newsletter but in these recent busy years, that's fallen by the wayside. Anything new will be posted to my X feed, and, honestly, I'll change the front page of this website to show off my newest creations.

Events & more:

Prior to the pandemic, I did local shows in the fall season. Lots of them. And I loved meeting people and getting feedback in real time. There is nothing more satisfying than seeing someone smell something and just grin with happiness. And, if they didn't like it, well that opposite face gave me a lot of good feedback, too! (Usually though, people did love!).

I do need to get back into that swing, but with family weddings and other events the past few years, I have not been able to plan my world as I used too. As soon as my 'show life' returns, I'll bring back my 'Where I'm At' page so that you can find me locally.